West Coast Call Center Inc.
Direct Marketing for Professionals, by Professionals
BEYOND TELEMARKETING: Market Research & Surveys
We help our clients ask the right questions to identify and define market opportunities and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and to gauge overall customer satisfaction.
Research & Surveys.
A market research gathered by our call center can also reveal information about your competitors. By comparing your offerings to those of your competitors, strategic decisions can be made with statistical data, eliminating the guesswork.
The valuable information obtained can help to develop new marketing strategies and tactics to capitalize on your strengths and address your weaknesses.
Reporting.
The reporting provided by our outbound telemarketing research services can answer key questions to your business success by identifying potential customers, their preferences, their purchase demographics and satisfaction levels.
Some of the campaigns we've administered have focused on:
• Event or product evaluation surveys
• Employee perception surveys
• Mystery shopping
Class Action Lawsuit Certification Research.
Our services are especially useful for discovery in class action lawsuits. We can gather the data to get a class certified in a much shorter timeframe than mailed surveys and we also have a higher response rate.
We can assist in notification, opt-out campaigns and settlement notices. If acceptable, notices can be provided by phone or calls can be utilized to simply update your class address list and improve response rate by alerting the class to watch for the mailed correspondence.